Last updated 25 August 2026
We want you to love using Still. If your purchase isn't working out, we offer a straightforward refund process.
Still Planner is sold by RS Digital Studio LLC. We offer a full refund within 30 days of your original purchase date for any reason — no lengthy forms required.
Refunds are processed by our online reseller and Merchant of Record, Paddle. You can request a refund by visiting paddle.net and following Paddle's refund flow, or by emailing us at hello@stillplanner.com. Please include the email address you used at checkout so we can locate your order.
Once approved, Paddle will return the payment to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. Your Still Plus features will remain active until the refund is processed, then revert to the free tier.
You can cancel your Still Plus subscription at any time from your account settings. Cancelling stops the next renewal; you keep access until the end of the period you already paid for. Cancellations made before the renewal date do not trigger a refund for the current period unless they fall within the 30-day money-back guarantee window.
Questions about refunds: hello@stillplanner.com.